Job Description

Are you a computer-savvy innovator, searching to be a part of what’s new and next in video and streaming? Are you known for having strong project management skills, attention to detail, and digital video knowledge? Does the chance to work for a leading telecom company peak your interest? If so, join our Technology Operations team.

Our Technology Operations group engineers and manages an advanced infrastructure that offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most.

BE PART OF THE CONNECTION

The Advanced Video Engineer I , under limited supervision, will be responsible for engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems. Designs, implements, monitors, enhances and troubleshoots systems in assigned areas. As an Advanced Video Engineer I , you will work closely with Headend operations staff on system design and configuration.

WHAT OUR ADVANCED VIDEO ENGINEER I ENJOY THE MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Basic configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM).
• Work with Engineering to design and test system designs.
• Develop, design and implement electronic systems including audio, video and other multimedia equipment.
• Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
• Work with the field on the implementation of network related projects and other standardization efforts.
• Work with vendors and Engineering to resolve issues and design flaws.
• Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
• Develop problem resolution procedures required to meet serviceability requirements.
• Perform other duties as requested by supervisor.
• Adhere to industry specific local, state, and federal regulations, as applicable.
• Know, understand, and follow company policies.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  
  • One (1+) year of Video networking technologies experience.
  • Experience with IP and MPEG Protocol Analyzers.
  • Experience with working in a team environment and meeting deadlines.
• Education:
  
  • Bachelor’s Degree in related field or equivalent work experience.
• Technical Skills:
  
  • Ability to isolate and troubleshoot failed equipment, facility issues and other network components.
  • Knowledge and understanding of video, data and voice communications networks, IP networking.
  • Basic IP networking knowledge, TCP/IP protocols, Routing, and Switching.
  • Basic knowledge of UNIX and UNIX tools.
  • Knowledge of MPEG 2 MPEG 4.
  • Knowledge of Motorola and/or CISCO video delivery systems.
  • Knowledge of Microsoft Outlook, Excel and Word.
  • Familiarity of Microsoft Visio or equivalent design software.
• Skills and Abilities:
  
  • Ability to read, write and speak the English.
  • Ability to make decisions and solve problems while working under pressure.
  • Ability to work with others to resolve problems, handle requests or situations.
• Work Environment:
  
  • Work in a 24x7, fast paced environment.
  • Scheduled on-call duty.
  • Exposure to continuous moderate noise.
  • Work in temperature controlled environment.
• Schedule:
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days). Must be open to shift / overnight work.
• Schedule Requirement:
  
  • Mon – Fri 2 Shift (7 am – 4 pm).
    
• Travel Requirement:
  
  • Travel required.

Preferred Qualifications

• Knowledge of company products, services, and NOC procedures.
• Knowledge of network and element management systems.

Preferred Education

• Bachelor´s degree in Computer Science, MIS, Engineering or equivalent technical field or work experience.
• Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E).

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today’s evolving network demands.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards: See all the ways we invest in you—at work and in life

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EVD330 2025-55681 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-06-10 04:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $60,900.00 and $97,500.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area, Remote job, Shift work, Night shift,

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