Job Description

Are you a computer-savvy innovator, searching to be a part of what’s new and next in video and streaming? Are you known for having strong project management skills, attention to detail, and digital video knowledge? Does the chance to work for a leading telecom company peak your interest? If so, join our Technology Operations team.

Our Technology Operations group engineers and manages an advanced infrastructure that offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile, and Voice. Through sophisticated innovations and service reliability, we ensure our customers never miss a second of what matters most.

BE PART OF THE CONNECTION

As an Advanced Video Engineer IV, under limited supervision, responsible for engineering activities that maintain and enhance the company's advanced video and signal processing systems.  Design, document, implement, monitor, enhance and troubleshoot systems in Video Organization. Works closely with associated SE, AE and IT teams, Vendor operations staff as well as internal operations staff on system design and configuration.

WHAT OUR ADVANCED VIDEO ENGINEERS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsibilities include: understanding the principles of design and solutions improvement, converting high level designs into production ready implementation plans, developing monitoring solutions, detailed analysis of Ticket information, Tier IV escalation activities, and training others in technologies and solutions.
• Expertise in MPEG2, MPEG4, HEVC H.264 and H.265, Video Delivery systems and CDN.
• Expertise in Digital Headend and CPE Control Systems, Encryption Technologies, Session Resource and Mgmt Systems, Back Office environments and interfaces.
• Excellent troubleshooter of video processing and delivery systems.
• Deep dive of Root Cause Analysis of outages and events. This includes (but not limited to) working with vendors, support center management and update information in a RCA summary of the outage or event.
• Working closely with Architects and Engineers in designing, modeling, and implementing break/Fix tools and procedures of new and old technologies.
• Project management – document project requirements including scope, schedule, testing and terms of delivery to ensure project is completed with highest level of quality on time.
• Research and identify technology opportunities and their application to the business.
• Stage and validate new hardware and software for proper configuration and performance.
• Lead a group of junior and peer engineers to resolve solution performance issues
• Performs other duties as requested by supervisor.
• Strong writing and communication skills, able to package complex information in an easy to understand way. 

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

• Experience:
  
  • Six (6+) years Video and CDN Engineering, Support
• Education:
  
  • Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience
• Technical Skills:
  
  • Experience in maintaining and troubleshooting video delivery or video applications. Hands on operational experience in performing video devices or systems upgrades, and Break/Fix activities.
  • Experience with internal or external direct customer contact in a technical environment—Technical, Hub, Headend, VOD or Controller Operations, background within a MSO or vendor network environment.
• Skills and Abilities:
  
  • Knowledge of company products and services.
• Work Environment:
  
  • Office Environment
  • May work in Lab or Data Center/Implementation Facility environment
  • 24X7 Video Support Operations environment
  • Occasional travel as required
  • On-Call as needed

Preferred Qualifications

• CCNA/CCNP
• SCTE DVEP
• Linux
• Unix
• Oracle
• Splunk
• Linux, Unix, or other system administration certification are helpful

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today’s evolving network demands.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards: See all the ways we invest in you—at work and in life .

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EVD335 2025-55407 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-06-13 04:00 AM (UTC) and will be extended if necessary.

The base pay for this position generally is between $88,200.00 and $156,600.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Job Tags

Full time, Work experience placement, Local area,

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