Job Description

**Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ( - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** + Medical: Multiple plan options. + Dental: Delta Dental or reimbursement account for flexible coverage. + Vision: Affordable plan with national network. + Pre-Tax Savings: HSA and FSAs for eligible expenses. + Retirement: Competitive retirement package to secure your future. **Responsibilities** The Executive Development & International Financial Specialist (EDIFS) acts as a liaison between Mayo Clinic and patients meeting criteria for EDI services. The EDIFS is responsible for coordinating, facilitating and overseeing the patient experience and performing related administrative tasks. The EDIFS assists all EDI patients with billing, insurance and coverage issues, authorization, and financial concerns. This position is responsible for helping all EDI patients understand their financial obligations and provide a mechanism of support for the EDI patient population, prior to, during and following medical care. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work unit's performance expectations. **Qualifications** Bachelor's degree with 2+ years of experience OR high school diploma and 6+ years' experience in finance, customer service, communication, concierge services, or related field Additional Requirements include: Excellent listening and communication skills Superior written communication skills Intermediate computer/keyboarding and mathematic skills Familiarity with Microsoft applications Phone etiquette and customer service and call handling skills Position requires excellent verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity, exhibit good decision making skills, and demonstrate attention to detail. It is expected that staff are self-directed and highly organized and support a productive, collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Staff must consistently demonstrate an ability to interact with individuals from diverse backgrounds and cultural perspectives. Multilingual candidates, fluent in Spanish, Hmong, Arabic, or other languages preferred. Experience providing concierge-level customer service to international patients preferred. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred. **Exemption Status** Nonexempt **Compensation Detail** $30.25 - $40.84 / hour **Benefits Eligible** Yes **Schedule** Full Time **Hours/Pay Period** 80 **Schedule Details** Seeking a multi-lingual team member (Mandarin, Spanish, or Arabic preferred). Rotating hours: Mon-Fri, 7:30am-4pm or 8am-5pm. Hybrid role with 2 weeks onsite every 3 weeks in Phoenix/Scottsdale. Join our supportive, mission-driven, and collaborative team. **Weekend Schedule** Based on business need **International Assignment** No **Site Description** Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ( **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" ( . Mayo Clinic participates in E-Verify ( and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. **Recruiter** Tavy Smalls **Equal opportunity** As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Job Tags

Full time, Flexible hours, Weekend work,

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