Job Description

All About Audiology is a trusted, independently owned, and women-led audiology practice based in Dover, DE. With over 25 years of clinical experience each, their audiologists specialize in personalized care for hearing, tinnitus, and balance. Known for their compassionate approach and strong physician referrals, they prioritize patient satisfaction and a supportive, team-based work environment.

Position Overview:

They are seeking a friendly, proactive, and detail-oriented Front Office Coordinator to become an integral part of their upbeat and collaborative team. This role is the heartbeat of the office—balancing patient care, administrative responsibilities, and daily operations to ensure a smooth and welcoming experience for every visitor.

This role offers the opportunity to make a meaningful impact on patients’ lives while working in a supportive and collaborative environment with opportunities for growth.

Key Responsibilities:

• Welcome patients warmly and create a positive first impression.
  
• Answer phone calls and manage appointment scheduling professionally.
  
• Verify insurance, enter patient data accurately, and collect payments.
  
• Assist with hearing aid clean-and-checks and basic patient support.
  
• Help troubleshoot patient concerns calmly and compassionately.
  
• Take initiative to improve front office operations and patient experience.
  
• Support daily workflow and contribute to a positive team environment.
  
• Receive feedback constructively and show eagerness to learn and grow.
  

Requirements

• Friendly, upbeat, and service-oriented
  
• Comfortable handling upset patients with empathy and professionalism
  
• Open to feedback and continuous improvement
  
• A strong team player who offers help when needed
  
• Organized and confident in multitasking
  
• Experienced in a medical or audiology setting (preferred but not required)
  

Benefits

• Full-time, Monday–Thursday 8:30-5 and Friday 8:30-1:30 (no evenings or weekends)
  
• Healthcare Stipend
  
• Paid Time Off and Holidays
  
• Professional Development
  

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