Job Description

The Order Processing accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities. Manage projects, gathering information from multiple departments in the company.

Primary responsibilities

• Process external customer purchase orders or other forms of commitments
• Provision new and existing customer accounts on multiple platforms for our various products
• Process internal customer requests
• Effectively resolve customer issues/concerns regarding purchases/provisioning
• Respond to customer email inquiries and requests
• Take down customer information in order to process order.
• Complete fields such as name, address, account number, item number, price, and any sales or promotions.
• Input data into computer.
• Inform customer of prices and collect payment.
• Set up payment plan if necessary.
• Ensure payment information is accurate.
• Process order and distribute receipt.
• Input orders into database.
• Inform customer of expected delivery date.
• Follow up on orders.
• Handle complaints about unfulfilled orders.
• Check inventory control.
• Order more merchandise to replenish inventory.
• Inform customer if item is out of stock or discontinued.
• Suggest other items.
• Prepare invoices and shipping documents.
• Have parcel picked up by shipping company.
• Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Prepare order reports for management.

Qualifications

Required Experience

• 2-3 years experience (preferred) in order processing, customer service or related experience
• High level of computer literacy
• Excellent verbal and written communication skills
• Must be customer-retention focused
• Detail oriented with excellent organizational and interpersonal skills
• Ability to adapt quickly in an fast paced environment
• Must be able to effectively prioritize, multi task and work well as part of a team
• Sage Peachtree

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday
• 8:30am to 5:30pm

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