Software/CRM Business Analyst Job at SM Staffing, Monsey, NY

cE55cUlRTWFkSjl6eUNrZjRsS2w3aEEvMFE9PQ==
  • SM Staffing
  • Monsey, NY

Job Description

Position Overview
As a Software Business Analyst, you will lead discovery, requirements gathering, and solution design for tailored software projects—especially around CRM, automation, and systems integration. You'll serve as the vital link between client operations and our technical team, ensuring that every software decision contributes to long-term growth and operational efficiency.
This is an in office position located in NY.

Key Responsibilities
● CRM Process Design: Analyze and design CRM workflows that enhance efficiency, visibility, and customer experience across departments.
● Requirements Gathering: Collaborate with stakeholders to define business needs and translate them into functional specifications for technical teams.
● Systems & Process Evaluation: Map current workflows and recommend technology-driven improvements to eliminate manual tasks and increase productivity.
● Solution Design: Partner with clients to design optimal software solutions that align with operational goals, technical constraints, and user needs.
● Documentation: Create detailed business requirements, process flows, and user stories to guide development and testing efforts.
● Testing & Validation: Conduct software testing to ensure solutions meet functional requirements and business expectations.
● Stakeholder Collaboration: Act as a liaison between non-technical stakeholders and software teams, ensuring clarity and alignment throughout the project lifecycle.
● Innovation & Best Practices: Stay current with CRM trends, enterprise software platforms, and automation strategies to bring proactive solutions to client needs.

Qualifications
● Proven experience in a business analyst or process design role
● Hands-on experience with CRM systems (Salesforce, Zoho, HubSpot, or similar)
● Ability to translate business processes into system requirements and process improvements
● Strong written and verbal communication skills, especially in client-facing environments
● Analytical mindset with a focus on problem-solving and continuous improvement

Job Tags

Work at office,

Similar Jobs

Amazon

Principal Product Manager Customer Success Platforms, Intelligence, & Analytics, AWS Specialist and Partner Organization Job at Amazon

DescriptionAs Principal Product Manager of Customer Success Platforms, Intelligence, &...  ...data models, ML-powered risk scoring, self-service analytics) by writing clear Business...  ...release governance. Manages roadmaps and sprints with matrixed teams, tracking dependencies... 

Sutter Health

Diet Assistant II Job at Sutter Health

 ...Roseville Med Center**Position Overview:**Prepares dietary information for use by kitchen personnel in preparation of foods for hospital patients. Collects orders and information to understand patients' needs and monitor the quality and accuracy of food served to patients... 

Ardent Health

Join Our Growing Team: Cardiothoracic Surgeon at St. Francis Heart & Vascular Center in Topeka, KS Job at Ardent Health

 ...The University of Kansas Health System - St. Francis is seeking a dynamic and experienced cardiothoracic surgeon to join our thriving Heart & Vascular Center in the vibrant city of Topeka, Kansas. This is a unique opportunity to work in a highly busy practice with a large... 

RPM Healthcare

Account Success Manager Job at RPM Healthcare

 ...management ~ Ability to juggle multiple client needs and maintain strong relationships ~ Organized and solution-oriented with a customer-first mindset ~ Familiarity with RPM, EMRs, or health tech tools a plus APPLICATION INSTRUCTIONS (Recommended) To stand... 

MicroStrategy Incorporated

Legal Administrator/Executive Assistant Job at MicroStrategy Incorporated

 ...investment. Job Description Tysons Corner, VA (job based at HQ) Full-time We are seeking a proactive and highly organized Legal Administrator to provide responsive administrative support to our General Counsel as well as manage the Legal departments law firm...